FREQUENTLY ASKED QUESTIONS

IF ANY OF YOUR QUESTIONS AREN’T LISTED BELOW, CHECK OUT OUR SUPPORT PAGE OR CONTACT US.

Managed IT Services

Frequently asked questions relating to our managed IT and hosting services

We have over 40 years combined experience in the Information Technology field. This is 40 years of hands on work, making our technicians fully qualified and fully prepared for any problem that comes their way. You can be assured of quality service every time. All our server engineers are either in possession of an MCP or MCSE degree or are in the process of sitting the relevant exams.

Yes, we manage interstate sites for many clients, including retail chains and consulting firms. With dedicated remote support resources, in most cases, we can replace expensive in-house IT staff and deliver massive cost savings with managed IT and cloud solutions.

We service the entire Sydney, Melbourne and Brisbane area and can get a qualified JamCyber IT technician out to you usually the same day, but definitively within 48 hours. We have workshops in Sydney CBD (Surry Hills), Coogee, Blacktown and Merrylands. In most cases we can solve your issues remotely, which is faster and cheaper than to come onsite.

We serve a wide range of businesses from Brisbane to Melbourne. Most IT needs are still very similar and, we can most certainly help you improve and or build on your IT systems. If you are using an industry-specific solution, we can function as an interface between you and your users and translate the tech talk into understandable English.

Yes! We offer all kinds of software and hardware solutions at competitive prices. We also supply OEM software with new goods, which is sometimes half of the retail pricing. For businesses, we work with Open Licensing or any licensing model of your choice

Simply call us on 1300 180 051 or 02 8188 7575 and our friendly representative will be happy to help you. Alternatively, you can lodge a ticket from the contact page.

We are happy to tailor a solution to your needs and you will find our service fees are competitive. Our hourly rates start from $180ex GST per hour for Small Businesses. Other businesses and consulting rates are based on the nature of the engagement.