//Services
Charge Rates
The below rates, hours and holiday schedules are the default applicable, unless a contract or Service Level Agreement stipulates otherwise. All pricing is exclusive of GST.
Standard Rates ex GST per hour, minimum 1 hour unless during business hours: | |||
|---|---|---|---|
Business Hours | $220 | ||
After Hours | $330 | ||
Overnight | $330 | ||
Holidays and Sundays | $440 | ||
Consulting, based on engagement | $440 to $660 | ||
Call out Fees | $75* | ||
* Sydney, Melbourne, Adelaide, Perth, Brisbane CBD only during business hours. Other times travel time at applicable rate, 1 hour minimum. | |||
MSP out of Scope Rates ex GST per hour, minimum 1 hour unless during business hours: | |||
|---|---|---|---|
Business Hours | $160 | ||
After Hours | $200 | ||
Overnight | $250 | ||
Holidays and Sundays | $300 | ||
Call out Fees | $55* | ||
* Sydney, Melbourne, Adelaide, Perth, Brisbane CBD only during business hours. Other times travel time at applicable rate, 1 hour minimum. | |||
Hours (AEST) | |
|---|---|
Business hours: | Monday to Friday 8 am to 6 pm |
After hours: | Monday to Friday 6 pm to 10 pm, Saturday 8 am to 4 pm |
Sunday: | Saturday 6 pm to Monday 6 am |
Overnight: | All other times |
Holidays | |
|---|---|
New Year’s Day | January 1st |
Australia Day | January 26th |
Easter | Easter Friday to Monday |
ANZAC Day | April 25th |
Queen’s Birthday | 1st or 2nd Monday in June |
Labor Day | 1st or 2nd Monday in October |
Christmas | 25th and 26th of December |
If public holidays are moved by the government then both the original and the adjusted dates account as Holidays | |
Did you know that a Cyber Attack happens every 39 seconds
In 2021 almost 2,200 cyber attacks happened every day. Check our list of major cyber attacks
//Testimonials
Hear From Our Happy Clients
We started using Jam Cyber VOIP in 2010 and our phone bill dropped from $1,250 per month to less than $200 due to the many international and STD calls we make.
Markus and the team at Jam Cyber have been looking after our IT and cyber security since April 2014. Jam Cyber have been fanstastic to work with and have certainly helped our business grow. They have consistently set a high standard by being proactive and offering us solutions by being proactive and offering us solutions to help secure our IT system and set us up for future growth. We see them as an essential part of our team.
Renaissance Tours has been working with Jam Cyber IT & Cyber security since 2012. At all times, Markus, Jimmy, Ian and the rest of the team have been tireless in their efforts to look after our technology needs as we have grown. They are unfailingly responsive, friendly and helpful, and their consel and solutions always top-notch. We couldn't imagine running our business without their contributions.
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