Managed IT Services Products - Jam Cyber

//Services

Charge Rates

The below rates, hours and holiday schedules are the default applicable, unless a contract or Service Level Agreement stipulates otherwise. All pricing is exclusive of GST.

Standard Rates ex GST per hour, minimum 1 hour unless during business hours:
Business Hours
$220
After Hours
$330
Overnight
$330
Holidays and Sundays
$440
Consulting, based on engagement
$440 to $660
Call out Fees
$75*
* Sydney, Melbourne, Adelaide, Perth, Brisbane CBD only during business hours. Other times travel time at applicable rate, 1 hour minimum.
MSP out of Scope Rates ex GST per hour, minimum 1 hour unless during business hours:
Business Hours
$160
After Hours
$200
Overnight
$250
Holidays and Sundays
$300
Call out Fees
$55*
* Sydney, Melbourne, Adelaide, Perth, Brisbane CBD only during business hours. Other times travel time at applicable rate, 1 hour minimum.
Hours (AEST)
Business hours:
Monday to Friday 8 am to 6 pm
After hours:
Monday to Friday 6 pm to 10 pm, Saturday 8 am to 4 pm
Sunday:
Saturday 6 pm to Monday 6 am
Overnight:
All other times
Holidays
New Year’s Day
January 1st
Australia Day
January 26th
Easter
Easter Friday to Monday
ANZAC Day
April 25th
Queen’s Birthday
1st or 2nd Monday in June
Labor Day
1st or 2nd Monday in October
Christmas
25th and 26th of December
If public holidays are moved by the government then both the original and the adjusted dates account as Holidays

Did you know that a Cyber Attack happens every 39 seconds

In 2021 almost 2,200 cyber attacks happened every day. Check our list of major cyber attacks

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