What is Next Generation Antivirus?To top
Next Generation Antivirus is a cybersecurity system which protects users from known cyber-threats. All Jam Cyber packages include this system. To implement this, we partnered with Webroot SecureAnywhere Endpoint Protection.
Installing Next Generation AntivirusTo top
Your Next Generation Antivirus system is installed as part of the Remote Monitoring & Management (RMM) Platform installation. Please view the RMM Install Guide here: RMM Install Guide
Using Next Generation AntivirusTo top
Once installed, the Next Generation Antivirus will automatically run on your computer and catch malicious files in their tracks. The system will automatically remove dangerous files, so there is nothing else you need to do. The system will continuously run scans of your computer.
- If you are alerted a file you are trying to open may be a malicious/dangerous file: occasionally the system will not know if a file is safe or not. Best practice is to check with your Authorized IT Contact to ensure the file is safe before opening.
- If you are alerted a file may be malicious or dangerous that you have not tried to open: this may be a malicious attack and you should stop the file from opening and delete.
Troubleshooting Next Generation AntivirusTo top
Authorised Override is a service available to SILVER, GOLD and PLATINUM CSMS clients. Please follow the below process if you wish to run a file deemed unsafe by the anti-virus system.
Visit our FAQ to find out more.