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SILVER Cybersecurity Management System Product Guide

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SILVER CSMS Product Guide

Introduction to your SILVER Cybersecurity Management System

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Cybersecurity Management System Installation and Set Up Process: Authorised Administrator

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The SILVER Cybersecurity Management System is designed to protect small to medium Australian businesses in lower risk industries from common cyber-attacks. This package also includes back ups to give businesses a last resort line of defence if required.

The below information covers your product inclusions, set up requirements, authority structures and quick links to product support.

Thank you again for choosing Jam Cyber & Cybersecurity to protect your business.

SILVER Cybersecurity Management System Inclusions

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SILVER CSMS Authority Structure

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Each company will be required to identify three Authority roles:

  1. Authorised Administrator: to manage contracts, employee communications, approve overrides and be the main point of contact for Jam Cyber.
  2. Authorised IT: to support employees with any technical issues, installation support and whitelisting programs.
  3. Authorised Manager (usually the CEO or Managing Director): overarching authority to approve overrides, programs and contracts.

One person can hold multiple authority roles within the business if required. The below table identifies permissions for each authority level and employees:

SILVER Authority Structure 1 1

Authorise Authority Override Process

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Your Jam Cyber CSMS is designed to protect your business from both known and unknown threats. This includes blocking a range of websites, programs, applications and files from opening and running freely on your computer. SILVER clients have the option to override some of the security recommendations from Jam Cyber if deemed necessary by the business. This applies to the following areas:

  • Web Protect: ability to override blocked websites by Jam Cyber
  • Next-Generation Antivirus: ability to run and open files blocked by antivirus systems

Only the Authorised Administrator or Authorised Manager can request an override. Please follow the below process to initiate an override:
Silver1 1

For further help, please view our FAQ’s or contact [email protected]

SILVER CSMS Installation

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Stage 1: Establishing A Cybersecurity Profile

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To begin the process, Jam Cyber will undertake a scoping exercise to determine key programs and applications utilised by the business. This will enable the technical team to build a business-specific profile which will allow common programs to freely run and install with minimal fuss to the business.

During this stage, antivirus and website protection settings will also be tailored based on categories and business needs.

To undertake this task, the Jam Cyber technical team will work directly with the Authorised Administration and IT contacts to install the Remote Management & Monitoring (RMM) Platform and associated programs on the Authorised Administrators computer.

Once the business’s cybersecurity profile is established, the RMM Platform will be rolled out company wide.

Stage 2: CSMS Installation On Employee Devices

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All Authorised Administrators will receive communications with installation instructions for the Solarwinds Worldwide Remote Management & Monitoring (RMM) Platform. Further details regarding the processes are provided below for information purposes only.

1: RMM Installation Process

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View the detailed RMM Installation Guide

To streamline the installation and management of your CSMS, Jam Cyber utilises Solarwinds Worldwide Remote Management & Monitoring (RMM) Platform. This tool will be required to sit on every computer in the organisation and will need to be downloaded onto each computer by the user (or your internal IT team). The RMM Platform allows Jam Cyber to automatically install the majority of the CSMS and configure your cybersecurity profile across your business automatically.

To install this platform across the company, Jam Cyber will forward an email to the nominated Authorised Administrator who will communicate the process with all employees.

Employees (or the internal IT team) will then need to follow the steps in the RMM Installation Guide. The process will take only minutes and a restart of computers will be required post-installation.

Once this has been completed on all computers, the Jam Cyber technical team will inform the Authorised Administrator and/or IT Contact.

Quick links for SILVER CSMS

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Training and Tips:

Troubleshooting & Support

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Please email our team at [email protected] if you have any questions.

Alternatively, visit our FAQ’s for more information.

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