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Remote Monitoring & Management (RMM) Agent

In this article

What is RMM?

Remote Monitoring & Management (RMM), or remote IT management, is a software platform that sits on a computer and enables an IT provider (such as Jam Cyber) to remotely and proactively manage a client’s computer, including networks and endpoints.

Jam Cyber implements our RMM process via an ‘agent’ which needs to be installed by all clients onto all computers. This enables us to manage cyber security installations, undertake ongoing maintenance, monitor any security breach attempts, and proactively and rapidly resolve any issues.

RMM Agent Installation Process

Jam Cyber runs the Datto Remote Monitoring and Management (RMM) system on all client computers. The Installation Process is as simple as a few clicks.

1: Download the file: AgentSetup_CLIENT_NAME.exe

All users will receive a download link in their Cyber Security Welcome Email. If you have not received your email/link, please contact your administrator.

Once you have clicked on the link, it will automatically begin to download the file needed to install the agent from your default web browser.

You will know when the file download is complete as a pop-up box will appear which is usually at the bottom of the web browser screen. Click on this file to open.

Remote Monitoring & Management (RMM) Agent

If you don’t see a file to click on, go to your file management system and open the Downloads folder and click on the file called: AgentSetup_CLIENT_NAME.exe:

Remote Monitoring & Management (RMM) Agent

2: Check and approve: AgentSetup_CLIENT_NAME.exe

Some computer systems may ask you to check before you install. If this happens, please check the program name (or app name) is Agent_SetupCLIENT_NAME.exe and the publisher is: Unknown Publisher

Remote Monitoring & Management (RMM) Agent

Once you have checked, please select ‘Run’ or ‘Run Anyway’. If you receive any other names or publishers, or you are unsure, please check with your IT Team or contact us.

Your computer will then ask if you want to allow the app to make changes to your device. Check the name is Datto RMM Agent and the verified publisher Datto Inc. If this is correct, please select ‘yes.’ If not, please check with your IT Team or contact us.

Remote Monitoring & Management (RMM) Agent

3: Silent Install

The RMM agent will then begin an automatic silent install. This means you most likely won’t notice the installation occurring in the background. Pending on the current computer condition (age, performance ability etc.) users may experience small installation issues. In the rare instance that this happens, please follow the following process:

Remote Monitoring & Management (RMM) Agent

4: Complete

Please make sure you switch off your computer at the end of the workday or, restart your computer when prompted to activate your system. We will contact you if there are any issues regarding your installation.

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